Renovation Project Frequently Asked Questions
If you have questions not seen here, please do not hesitate to contact us.
What services does Cromie Contracting offer?
Cromie Contracting specializes in a wide range of home renovation and finishing services, including kitchen and bathroom remodels, basement finishing, custom cabinetry, and much more. Our goal is to transform your space to meet your lifestyle and needs.
Are you licensed and insured?
Yes, Cromie Contracting is fully licensed and insured. We uphold the highest standards of professionalism and safety on all projects to ensure peace of mind for our clients.
How does the project process work?
- Initial Consultation: We start with a free consultation to understand your vision, needs, and budget.
- Design & Planning: Our team will create a plan tailored to your project, including designs, timelines, and a detailed quote.
- Construction: We execute the renovation according to plan, maintaining open communication and minimal disruption to your daily life.
- Completion & Review: Your project isn't finished until you're completely satisfied. We'll walk through the completed work together to ensure it meets your expectations.
How long will my renovation take?
The duration of your renovation depends on the project's scope and complexity. After our initial consultation and once we have a clear understanding of your vision, we will provide a detailed timeline. We strive to complete all projects in a timely manner without compromising on quality.
Do you provide warranties on your work?
Yes, we stand behind our work with a comprehensive warranty covering both materials and labor. We believe in the quality of our work and want to ensure you're confident in your investment.
Can you work within my budget?
Absolutely. We work closely with our clients to understand their budget and provide realistic solutions to achieve their renovation goals. We're transparent about costs and will communicate any potential changes as the project progresses.
How do I get started with Cromie Contracting?
Getting started is easy! Just give us a call or send us an email to schedule your free consultation. We're excited to hear about your project and discuss how we can help bring your vision to life.
Do you handle permits and inspections?
Yes, we handle all necessary permits and inspections required for your renovation project. We ensure that every aspect of the project complies with local building codes and regulations.
What areas do you serve?
Cromie Contracting proudly offers remodel contractor and renovation contractor services in the Greater Vancouver Area (Vancouver, New Westminster, Burnaby, Tri-Cities of Coquitlam, or Port Coquitlam, Port Moody, Surrey, Delta, North Vancouver, or White Rock). If you're unsure whether your location is covered, please don't hesitate to contact us.
How can I contact Cromie Contracting?
You can reach us by phone, email, or through our website's contact form. Our team is ready to answer any questions you have and start planning your next renovation project.
How To Interview a Contractor (from the Canadian Home Builders Association)
It is important that you are comfortable with your contractor, that you trust them in your home, and that you have confidence they will complete the project as promised. If you don’t feel that way, you probably shouldn’t hire them.
The best way to determine your comfort level is with a thorough interview. In addition to whether they are able to do the job, you need to obtain the following information:
- Their qualifications: How long they have been in business, how the company operates (e.g. using their own staff or subcontractors), and their experience with similar jobs.
- Their references: Obtain contact information for at least three of the contractor's past customers with projects of similar complexity.
- Their suggestions: Ask what they think of your project, what ideas they can offer to improve it or get more value for the money.
- Their estimate: Ask for an initial "ballpark" estimate of costs for your project and when it could be started and finished.
Here are some questions to ask:
Q: What is the history of your company?
Experience makes a difference. Find out how and when the contractor got into the business, and how long the company has been around. Ask about the contractor’s background and relevant education and training—you want to make sure the renovator has both the technical and the business skills required to run a solid company and provide quality services.
Q: What services do you offer?
Every contractor will provide a specific range of services. Some will include design services, while others will work with independent designers. You need to have a clear understanding of what services the contractor can provide for your project.
Q: Have you done renovations like ours before?
Some contractors specialize in specific types of projects, such as roof repairs or kitchen renovations. Others offer more general renovation services and can handle a wide range of projects. It is important to know that a contractor has experience with projects similar to yours—ask how many in the past year or two.
Q: Can we talk to some of your past clients?
Request a list of past customers you can contact for references. Professional contractors are proud of the work they do and will be happy to provide this information. If the answer is no, stop the interview right there—never hire anyone who is not willing to give you references.
Q: Can we visit one of your current projects?
Visiting a work site can tell you a lot about how the contractor operates. If the contractor has a current project, ask to visit it and take note of details such as how well the site is organized and whether it is clean and tidy.
Q: Do you carry Workers' Compensation and business liability insurance?
Hiring someone who is not properly insured could put you at considerable legal and financial risk. Professional contractors will provide you with proof of business liability insurance and Workers' Compensation coverage.
Q: Will we get a written contract?
If the answer is NO, stop the interview right here. Always, always get it in writing. The contract sets out the agreement between you and the renovator in detail, from the description of the work to the actual materials to be used to the price you will pay to the responsibilities of both you and the renovator. If it’s not in writing, you have no proof that you and the renovator have in fact agreed to the same thing.
Q: What warranty do you offer on your work?
A professional contractor provides you with a written warranty that spells out what is covered and for how long. And they deliver prompt follow-up service if there are problems or defects in their work. When checking references, ask past customers about the contractor's warranty service performance.
Q: How would you deal with our project?
Ask the renovator to explain how they would approach your project. Will design and working drawings be required before they are able to give you a firm price? Will they assist you in choosing products? Will they look after any needed permits? How long would the work take? When can they start? What will the schedule be like? How much will the work disrupt your household? Will they clean up? How will you pay and when?
At the same time, expect the renovator to try to find out as much as possible about you and the proposed project. Are they listening carefully? Taking notes? Asking the right questions? Offering ideas and suggestions? At the end of the discussion, do you feel confident that they understand what you want and can help you accomplish it?
To find out more, contact Matt at (604) 551-3054
Source: Canadian Home Builders Association
